Remember – our job is to figure out what’s going on. Then, our goal is to get you from where you are to where you want to be.

Assessment of Needs

Based on what you tell us when you call through for help, we determine which of our team members is best suited to assess your needs fully. Our clinician will take you through a one-hour session of broadly figuring out what is going on for you and what sort of treatment is best suited to your needs. At the end of the session, you will have all of the information that you need to make the best decision on the right way forward.

Formulating your Treatment Plan

Once you have been assessed and have made the life-changing choice of teaming up with us, you will have two clinicians assigned to you, both from our multidisciplinary team. This allocation is based on a blend of what you communicated during the assessment and what our clinician has identified as being the underlying factors that need to be seen to during your treatment process.

Your team will then put together an individualized treatment plan for you, from scratch, working off what you need and building what needs to happen for you in order for you to achieve your treatment goal. Once they have created your plan, they consult with you and help you to understand what is going to happen and very importantly why it makes sense.

Another important aspect of your plan will contain what we need to do in order to help your family and loved ones through any of their own challenges as well, especially if these issues are affecting you, them or (most often) the unit overall.

Your Treatment with Us

As an inpatient, you can be admitted into our facility at a day and time convenient to you and agreed with us – provided that we have room available. Good news is that you are allowed to keep your cellphone and laptop, so that we can maintain a ‘real-world feel’ throughout your treatment process. This also allows us to ensure that we deal with real time issues that you are facing, as and when they occur.

Should you join us as an outpatient or a day patient, then just come through and start! A list of sessions for the day is finalized by 8am every morning. The schedule will direct you to exactly who you are seeing and when you will be seeing them. You will be told beforehand what day and time your sessions are on, which will be according to your preferences.

Treatment with us differs based on the type of programme that you have agreed to. As an outpatient, you would come in for individual sessions with your therapist. As a day patient, will be with us for either a part of the day or the entire day – either way, you will be following the same treatment format as that of the inpatients.

When you join us as an inpatient, you will receive two individual sessions per day, during which your personally assigned clinicians will help you through your personal challenges and issues. These individual sessions are where the ‘heavy lifting’ takes place. There is no safer space to be helped through anything that you are facing.

You will also have scheduled:

• Psychoeducational sessions, where a member of our team explains relevant concepts that will help you through your process
• Group sessions, which are aimed at creating a sense of belonging and community. You will not need to go through any punitive group sessions – you are already hurting and there is no need for additional pain, so we make sure that all groups are appreciative and constructive. Group discussion varies based on what is relevant to the entire community at the time. As the members of the community change, so do the groups topics!
• Focus group sessions, where small groups are made up of patients who are experiencing a very similar challenge. Being part of a smaller group allows for a more intimate support base, which helps you and the other patients to connect and facilitate more effective treatment.
• Trauma sessions, where the community discusses and processes trauma that they have been through. You are not forced to share anything that you want kept confidential – that can be kept in your individual sessions. These groups are for what you want to share with others.

The family systems element of the programme is introduced when you have progressed through your personal treatment to a point of where its time to look at the family overall. If your family is based locally, then they can come in for their sessions and if they are based elsewhere then we will make use of Skype.

All groups are facilitated by at least one trained member of our multidisciplinary team.

Updates to Your Plan

Your emotions and needs will change daily, so we need to ensure that our team is fully updated on everything that happens with you. This is why the team meets every morning to discuss all patient cases that they are working on, in order to ensure that your treatment for the day is both informed and completely relevant to what you are going through.

The bigger picture – your individualized treatment plan as a whole (in other words the themes and direction of your treatment) will change as you get further along your treatment process. As you present us with more information, we will need to update your plan – this is how we can ensure that you receive the best treatment possible with us. This review and happens once a week during a full progress review done by the entire multidisciplinary team.

This team review is incredibly important – it essentially means that you are being treated by a group of 8 highly trained clinicians, as opposed to just your personal team. This means that you are being treated with the knowledge and expertise of all the collaborating team members. This means that your team will be able to treat you more efficiently and effectively.

Once everything is done and your intensive treatment with us is complete, you will be assessed again and your continuum of care plan will be put together. At this point, your team will figure out what you need some more help with going forward. Going back to your life is often challenging, so we make sure that you are kept feeling supported and safe throughout the reintegration process.

Your Continued Care

You may be a part of our community for as long as you wish. Past inpatients are allowed to attend all future group sessions at no additional cost. This is all part of the plan to help you maintain the sense of connection and community that you will have built while here with us. It is also for us to make sure that you are supported and that you have a stable base to hold you steady during more challenging times. As part of your continued care, you may need to book additional one-on-one sessions with us – we will put this all in your plan, which you can change as time passes, as your needs change.